Privacy Policy

Introduction

At Thanda Horticulture Services, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, protect, and handle your information when you visit our website at thandahorticulture.co.za or engage our services.

By using our website or services, you agree to the terms outlined in this Privacy Policy. If you do not agree with these terms, please refrain from using our website or services.

1. Information We Collect

We collect various types of information to provide and improve our services:

Personal Information

• Name
• Email address
• Phone number
• Physical address (for service delivery)

Transaction Information

Information related to quotations, invoices, and service agreements. We do not collect sensitive financial information such as credit card details directly.

Website Usage Data

Information about how you interact with our website, including IP addresses, browser type, pages visited, and time spent on our site. This data helps us improve user experience and website functionality.

2. How We Use Your Information

The information we collect is used for the following purposes:

• Service Delivery: To provide landscaping and horticultural services, communicate about projects, and coordinate service delivery.
• Client Communications: To respond to inquiries, provide quotations, send project updates, and maintain customer relationships.
• Website Improvements: To analyze website usage patterns and enhance user experience.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.
• Business Operations: To maintain records, process payments, and manage our business activities.

We will not use your personal information for purposes beyond those described in this policy without your explicit consent.

3. How We Protect Your Data

We take the security of your personal information seriously and implement appropriate security measures to prevent unauthorized access, disclosure, modification, or destruction of your data.

Personal information is only accessible to authorized personnel who need it to perform their job functions. Our team members are trained on privacy and security best practices.

We do not sell, rent, or share client information with third parties for marketing purposes. Your information is used exclusively for the purposes outlined in this Privacy Policy.

While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to protect your information.

4. Third-Party Services

We may use third-party services to facilitate our operations, such as:

• Payment processing services
• Website hosting and analytics tools
• Communication platforms (email, messaging)

These third-party services have their own privacy policies and data handling practices. We encourage you to review their policies to understand how they protect your information.

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party websites. We recommend reviewing their privacy policies before providing any personal information.

5. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience and analyze website traffic. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Understand how visitors interact with our website
• Improve website functionality and user experience
• Analyze traffic patterns and website performance

You can disable cookies through your browser settings. However, please note that disabling cookies may affect the functionality of our website and your ability to access certain features.

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer.

6. Your Rights & Choices

You have certain rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Corrections: You can request corrections to any inaccurate or incomplete information.
• Deletion: You can request deletion of your personal information, subject to legal retention requirements.
• Opt-Out: You can opt out of marketing communications at any time by contacting us or using the unsubscribe link in our emails.
• Data Portability: You can request a copy of your personal information in a structured, commonly used format.

To exercise any of these rights, please contact us at info.thanda@gmail.com. We will respond to your request within a reasonable timeframe.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Factors that determine our retention periods include:

• The duration of our relationship with you
• Legal and regulatory requirements
• Contractual obligations
• Business and operational needs

When your information is no longer needed, we will securely delete or anonymize it to protect your privacy.

8. Policy Updates

Thanda Horticulture Services reserves the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting to our website.

We will update the "Effective Date" at the top of this policy to reflect when the most recent changes were made.

Your continued use of our website or services after any modifications to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.